Terms of service

These Terms of Service (“Terms”) govern your access to and use of services provided by Kloosive JSC (“Kloosive,” “we,” “our,” or “us”), including our website at https://kloosive.com, the AI-powered Accessibility Widget (“Widget”), and our accessibility Platform where users can create accounts, add websites, and receive automated reports and recommendations (collectively, the “Services”).

By accessing or using the Services, you confirm that you agree to these Terms. If you do not agree, you may not use the Services.

1. Eligibility

To use the Services, you must:

Be at least 18 years old, or have permission from a parent or guardian
Be legally capable of entering into a binding agreement

2. Scope of Services

The Services include:

An online Platform where users can register accounts, add websites, and access accessibility scanning and reporting tools
An optional Widget to support UI-related accessibility adjustments
Support, reporting, and content recommendations based on Web Content Accessibility Guidelines (WCAG 2.2, Level AA)

The Services are provided on a Software as a Service (SaaS) basis. Kloosive does not provide legal advice. You are solely responsible for ensuring that your website(s) comply with accessibility laws.

3. Accounts and Responsibilities

To use the Platform, you must create a user account with accurate, complete, and current information. You are responsible for:

Keeping your account credentials secure
All activity under your account
Informing us immediately of any unauthorized use or security breach

You may not share or transfer your account. Any suspected misuse may result in suspension or termination.

4. Subscriptions, Payments & Renewals

Access to the Services may require a paid subscription. Payment terms are as agreed in your purchase order (“PO”). Unless stated otherwise:

All fees are quoted in Euro and exclusive of VAT
Subscriptions renew automatically
You authorize Kloosive to process payments using the provided payment method

You are responsible for any transaction fees or bank charges.

5. Refund Policy

You may cancel your subscription within 14 days of starting service by contacting support@kloosive.com. Include your name, domain, and proof of payment. Refunds are not available after this 14-day window.

6. Availability and Updates

Kloosive strives to keep the Services operational and up-to-date but makes no guarantees about uptime, availability, or error-free operation. We may update or change Services at any time, including discontinuing features.

7. Use Restrictions

You agree not to:

Use the Services for unlawful purposes
Reverse-engineer, copy, or distribute any part of the Services
Circumvent security or access controls
Interfere with other users’ access or experience

8. Intellectual Property

All content, software, and data provided by Kloosive are owned by or licensed to us. These Terms grant you a limited, non-transferable, non-exclusive license to use the Services for your business needs.

9. Disclaimers

The Services are provided “as-is” without warranties. Kloosive does not guarantee full legal compliance or website accessibility.

10. Limitation of Liability

Kloosive shall not be liable for indirect, incidental, or consequential damages. In all cases, our total liability will not exceed the fees you paid in the last 3 months.

Some jurisdictions may not allow these limitations. In such cases, our liability is limited to the fullest extent permitted.

11. Termination

We may suspend or terminate your access to the Services at our discretion, particularly in cases of misuse or breach. Subscriptions will auto-renew unless cancelled 10 days before the renewal date.

12. Third-Party Services

The Services may include integrations with third-party tools. Kloosive is not responsible for the availability or security of third-party services.

13. Privacy

Our collection and use of your personal information are governed by our Privacy Policy.

14. Changes to Terms

We may update these Terms periodically. Continued use of the Services after updates indicates your acceptance of the revised Terms.

15. Contact

If you have any questions or concerns, contact us at:

Kloosive JSC

Email: support@kloosive.com