Privacy Policy
This Privacy Policy explains how Kloosive JSC and its affiliates (“Kloosive,” “Company,” “we,” “our,” or “us”) collect, use, disclose, and protect your information when you use our website (www.kloosive.com), the Kloosive widget, and other related services (together, the “Services”).
By using our Services, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please do not use the Services.
1. Who This Policy Applies To
This Privacy Policy applies to:
- Visitors of our website
- Users of the Kloosive widget and platform
- Individuals who communicate with us
2. What Information We Collect
a. Information You Provide
Account Information: When you create or update an account, we collect your name, email, domains where the widget is used, and billing information (handled securely via third-party payment processors).
Support Interactions: When you contact support or give feedback, we collect the information you provide and may retain it as necessary to resolve your issue.
Marketing Submissions: If you request a demo or sign up for marketing updates, we collect your name, email, phone number, job title, and company details.
b. Information We Collect Automatically
Device & Technical Data: IP address, browser type, device type, screen resolution, operating system, referring URLs.
Log Data: Activity logs, pages visited, and settings used.
Cookies: We use cookies to improve the Services, measure performance, and analyze traffic. You can manage cookies via your browser or our cookie settings tool.
Analytics: We use tools like Google Analytics to understand user behavior and improve our Services.
c. Information from Other Sources
We may receive information about you from third parties such as marketing partners, social platforms, service providers, and public sources.
3. Legal Bases for Processing
We process your personal information based on:
- Your consent (e.g., marketing subscriptions)
- Performance of a contract (e.g., to provide Services)
- Legal obligations (e.g., for tax purposes)
- Legitimate interests (e.g., to improve the Services and ensure security)
4. How We Use Your Information
We use the information to:
- Provide, maintain, and improve the Services
- Authenticate users and manage accounts
- Communicate with you (e.g., support, updates, marketing)
- Prevent fraud and enforce security
- Comply with legal obligations
- Create anonymized or aggregated usage statistics
6. Data Transfers Outside the EEA
If we transfer your data outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We retain your personal information:
- As long as your account is active
- For 30 days after account closure (unless longer required by law)
- As needed to fulfill legal, contractual, or audit obligations
- Aggregated/anonymized data may be kept indefinitely
8. Data Security
We use appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is fully secure. Please use the Services with this in mind.
9. Your Rights (Under GDPR & Applicable Laws)
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent
- File a complaint with a Data Protection Authority
- To exercise these rights, contact us at hello@kloosive.com.
10. Do Not Track & Cookie Preferences
We do not currently respond to “Do Not Track” signals. You can manage cookie preferences through your browser settings or our cookie consent tool.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website, and your continued use of the Services indicates your acceptance.
12. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Kloosive JSC
Email: hello@kloosive.com
If you are based in the EEA and unsatisfied with our response, you may lodge a complaint with your local Data Protection Authority.
13. Controller and Processor Roles
Under GDPR:
- Kloosive is the controller for account and website data.
- Kloosive is the processor for Customer user data – please contact the relevant Customer for such requests.